Refund policy
Returns
At Sport Sunglasses SA we mainly sell sunglasses and sport accessories. The return policy below is valid for all products listed on our store.
For any queries regarding returns, exchanges, or product issues, please contact us at info@sportsunglassessa.co.za.
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Our Policy lasts 30 days, if you request an exchange and 30 days have gone by since you've received your order, we cannot offer you an exchange/refund.
To be eligible for a Return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please keep the original outer carton as couriers do not deliver packages without cover/bags/boxes.
If you do not keep the original outer carton, you'll either need to purchase a box to ship it in or send the package back to us via courier where they will provide packaging for you.
If you have used the item for any time and afterwards decided to return it, it will be deemed as used and not eligible for a return.
Product damage: Please handle with care the product you receive. See to it that you do not damage it when trying it on. Do not force it. If it does not fit and you damage it, it will not be deemed as in the "same condition" as when you received it and not eligible for a return.
Unsellable product damage: If the returned item is not in the same unused condition as when you received it, or you've damaged it in any way, you will NOT be eligible for an exchange and we will send it back to you.
Examples of a return item that is damaged in such a way that we cannot resell it include, scratches on the lenses, frames, helmets, material that is torn on the saddles or bags, or any other apparent damages including the original box (in the case of the sunglasses and helmets).
Return courier costs: With return items it is the Customer's responsibility to cover 100% of the courier cost unless the wrong item has been sent or the item has defect.
Return courier costs (sale items): With return items on sale it is the Customer's responsibility to cover 100% of the courier cost and will not be eligible for refund only exchange.
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Please understand that customer satisfaction is very important to us. However, we still need to run a business and have to set boundaries when it comes to product quality. If you return an item, it needs to be in the same condition as you received it including the product package (if applicable) so that we can sell it to another customer.
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Refunds (if applicable)
Once we've received your return item, we'll do an inspection within 1-2 days. Afterwards, we will send you an e-mail to notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, normally within 1-2 days. Please note refunds made on Fridays or over weekends might only show in your account in the proceeding week.
Exchanges (if applicable)
We allow exchanges of our products. However, to be eligible for an exchange your item must be unused and in the same condition that you received it without any damages (including the product package if applicable). You need to contact us for an exchange within 30 days of receiving your order.
It must also be in the original product packaging (if applicable).
Exchange courier costs
There are two parts to exchange courier costs. A courier must pick up the order from the customer's address and have it delivered to our business address which we have called the "return courier" below. A courier must then also deliver the exchange order from our business address to the customer's address which we have called the "replacement order" below.
Part 1: Return courier cost
With return items meant for exchanging, we cover 100% of the courier cost if the product has a defect from the supplier, otherwise it is the customer's responsibility to cover the courier cost of the return order.
Part 2: The replacement order
If the customer ordered an incorrect color or model and/or wants to exchange it for a different item, we cover 100% of the courier cost.
Courier costs (if applicable)
This section is applicable if you as the customer are liable for any courier costs as mentioned above. Please note that courier costs differ depending on product weight, size, and delivery address. On average, courier costs are R80-R120 but can go upwards of R120-R180 depending on various factors. We will clearly communicate with you the courier costs before proceeding and always use the cheapest option available to help our customers save money.
Cancellations
If you want to cancel an order, you will need to do so before we've packaged and organized the courier for delivering the product, otherwise you will be eligible to cover the courier cost for the order and will only be refunded the difference.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@sportsunglassessa.co.za.
Warranty
All our products have a 6 months warranty from date of receiving your order. However, our warranty will not cover mistreatment or improper usage of the item.